Instagram & WhatsApp DM Assistant That Never Sleeps
Most enquiries arrive after hours, on the weekend, or in the middle of a job you can't step away from. By the time you reply the next morning, the customer has already messaged three of your competitors and booked with whoever answered first.
You could hire someone to watch the phone, but the volume rarely justifies a full salary and the questions are mostly the same five things over and over. So the messages pile up, good leads go cold, and you stay stuck answering "what are your hours?" instead of doing the work you're actually paid for.
How it works
Learn your businessWe feed the assistant your services, prices, hours, policies and the way you actually talk, so every reply sounds like it came from you.
Connect WhatsAppWe set it up on your official WhatsApp Business number, the same channel your customers already message you on.
Qualify and bookIt answers common questions, asks the right follow-ups to sort serious enquiries from tyre-kickers, and offers open appointment slots.
Hand off cleanlyAnything it can't or shouldn't handle gets passed straight to you with the full conversation, so nothing falls through the cracks.
What it looks likeWhat it producesExample scenario
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otonit KI
online
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Hi. Are you open Saturday? And roughly what would a first appointment cost?
Customer · 21:40
Yes, we're open Saturday 9–14. The team will name the price after a quick look at the scope. Shall I hold Saturday 10:00 and send a fixed quote first?
21:41
Illustrative example. Not real customer data.
Outcome
Businesses that put an assistant on WhatsApp typically capture enquiries they used to miss overnight and spend far less time answering the same routine questions.
Common questions
Do I need the WhatsApp Business API?
Yes, and we handle the setup for you, including the Meta business verification. Your customers still just message your normal number.
Can it hand off to a human?
Any time. You can set rules for when it should stop and alert you, and you can jump into any conversation manually whenever you want.
What happens if it doesn't understand a question?
Instead of guessing, it says so honestly and either asks a clarifying question or passes the chat to you, so a customer never gets a confidently wrong answer.