Terms of Service

Scope

These terms govern use of the otonit website and set out the framework for our automation services. A specific engagement is confirmed by a written quote, order or statement of work (SOW); where it conflicts with these terms, the signed order prevails. Our services are offered to businesses (B2B); they are not directed at consumers.

Services

We design, build and operate custom automations — chatbots and assistants, CRM setups, email automation, and end-to-end workflows and AI agents. The exact scope, deliverables and timeline are defined per engagement in the order/SOW.

Outcomes depend on your process, data and tools. Any figures, examples or case studies shown on this site are illustrative and are not promised results.

Fees and payment

Build projects are charged at a fixed price agreed in the order; ongoing run-and-optimise work is charged as a monthly retainer. Unless stated otherwise, build fees are invoiced partly up front and partly on delivery, and retainers monthly in advance. Invoices are due within 14 days, net, plus VAT where applicable.

Costs of third-party tools, platforms, API usage and AI model tokens are not included and are passed through to you, either billed directly by the provider to your accounts or itemised and reimbursed at cost.

Delivery and acceptance

We deliver against the agreed scope and notify you when a build is ready for review. You will test it against the agreed cases and report defects within a stated review window (10 business days unless agreed otherwise). Acceptance occurs on your written confirmation or on first productive use; minor defects that do not materially impair use do not delay acceptance and are remedied promptly.

Your obligations

You will provide timely access to the systems, accounts, data and contacts we need, name a responsible point of contact, and ensure the information and content you supply is accurate and lawful. Delays or incomplete inputs on your side may shift timelines and costs accordingly.

Intellectual property and ownership

On full payment, you receive ownership of, or a perpetual licence to use, the bespoke automations, configurations and documentation we build for you, and you keep ownership of your own accounts, data and content.

We retain our pre-existing know-how, tools, templates and generic building blocks, and may reuse non-confidential, generalised learnings. Third-party software remains subject to its own licences.

Third-party tools and AI

Our automations may run on or connect to third-party platforms and AI providers (for example workflow tools, CRMs, messaging and email services, and AI models). Their use is subject to the provider’s own terms and availability, and we are not responsible for changes, outages, pricing or output quality that originate with those providers.

Confidentiality

Each party will keep the other’s non-public information confidential, use it only to perform the engagement, and protect it with reasonable care. This obligation continues after the engagement ends. Data protection is governed additionally by our Privacy Policy and, where required, a separate data-processing agreement.

Warranty and support

We provide our services with professional care and will remedy defects in delivered automations that are reported within the warranty period agreed in the order. Statutory warranty rights for B2B engagements apply.

Support, monitoring, response times and any service levels (SLA) are those set out in your retainer or order; without a retainer, support is provided on a best-effort, time-and-materials basis.

Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body or health. For slight negligence we are liable only for breach of an essential contractual obligation (cardinal duty), limited to the foreseeable, typical damage; liability is otherwise excluded.

Save for the cases above, our total aggregate liability for an engagement is limited to the fees paid for that engagement in the 12 months preceding the event. We are not liable for indirect or consequential loss, lost profit, or loss of data where reasonable backups would have prevented it. Mandatory liability (including under the Produkthaftungsgesetz) is unaffected.

Term and termination

Project engagements run until the agreed deliverables are accepted. Retainers run monthly and may be terminated by either party with 30 days’ written notice to the end of a month, unless a longer minimum term is agreed in the order. The right to terminate for good cause remains unaffected. On termination you receive a reasonable handover of the work delivered and paid for.

Governing law and jurisdiction

These terms and our engagements are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For merchants, the place of jurisdiction is our registered seat, to the extent legally permissible.

Contact

Questions about these terms: info@otonit.com.