Customer service & support

The same questions come in every day: delivery time, opening hours, returns. Each one is typed by hand, and the difficult ones get lost between the easy ones.

  • Inputs
  • E-mail
  • WhatsApp
  • Contact form
  • Chat

otonit unit · Customer service & supportRunning

Customer · WhatsAppCan I still return the jacket after trying it on?
From your knowledge baseReturns: unworn, with tag, receipt or order number.
Draft replyYes, of course. Bring the jacket back unworn with the tag on; the receipt or order number is enough.

For approvalComplaints go straight to you

Example · Sample Fashion House

The unit takes over

  • Sorts every message by topic and urgency
  • Writes draft replies from your texts and rules
  • Answers standard questions itself once approved
  • Passes complaints and special cases to you at once

You decide

  • Which topics the unit may answer alone
  • Every goodwill decision
  • The tone towards your customers

Your programs

Runs in the programs you already have. Nothing new to learn, nothing to switch.

See our stack
  • Gmail
  • WhatsApp
  • Slack
  • Notion
  • Claude

Examples from:Retail & e-commerceService businesses

How it works

  1. Free

    First call

    You show us what still runs by hand every day. We tell you honestly what can be automated.

  2. One page

    Concept

    What we would build, in plain language. Fixed scope, no obligation to continue.

  3. Live in 2–4 weeks

    Build

    We build your unit, test it and run it. Approval stays with you.

  • Fixed-price scope
  • Yours to keep
  • DPA on request
  • Approval with you

More solutions

Should this task run itself in your business?

A few sentences about your process are enough. We reply within one business day, no obligation.

Request a free check